Security teams should treat ServiceNow ITSM as a governed datastore, not just a workflow tool. That means continuously discovering, classifying, and remediating sensitive information in tickets, comments, and attachments. The goal is to bring ITSM into the same policy, retention, and audit model used across the wider data estate.
Related resources from NHI Mgmt Group
- How should security teams govern sensitive data in Exchange Online mailboxes?
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- How should security teams handle sensitive data when identity access and data discovery are disconnected?
- How should security teams govern non-human identities at scale?