Trusona is an identity verification company that stops account takeover at the moments attackers like best: help desk calls, account recovery and other support requests.
It serves IT and security teams that need to know the person asking for a password or MFA reset is really the account owner, as well as customer service, call centre and HR teams. The problem is that a convincing caller, increasingly helped by deepfake voice or video, can talk a help desk into handing over an account.
At A Glance
| Vendor | Trusona |
|---|---|
| Category | Identity verification for account takeover prevention |
| Identities covered | Employees, customers, job candidates, executives, help desk agents |
| Deployment | Mobile browser checks with no app download, no-integration option plus APIs |
| Customers | JetBlue Airways, Clean Harbors, University of Connecticut, Shamrock Foods, EmpiRx Health |
| Certifications | SOC 2 audited |
| Market classification | Identity Verification |
What Trusona Does
Instead of relying on knowledge-based questions, Trusona verifies the person outside the channel the request came in on, whether that is a phone call, chat, video or ticket. The person proves who they are on their own mobile device, with no pre-registration and nothing to install, and the result is checked against authoritative sources and phone network signals. The agent gets a clear go or no-go answer: low-risk requests go through and only risky ones are escalated. Trusona stores no personally identifiable information.
Products
ATO Protect For IT Help Desk
Help desk agents are the usual target of reset scams. This product sends a verification request to the caller’s phone during the call, checks SIM swap and man-in-the-middle signals across international phone networks, and reads thousands of government document types without a selfie or liveness step. A high-risk result ends the reset and the agent escalates to security. For organisations on Microsoft Entra ID, Account Recovery+ puts the same verified recovery in front of the directory.
ATO Protect For Customers And HR
The customer version automates account recovery and checks on high-value transactions, including in call centres. The HR version confirms that job candidates and remote hires are who they claim to be before their start date.
Agent Verify And Exec Verify
Impersonation runs both ways. Exec Verify lets staff confirm an executive’s identity before acting on a request such as a wire transfer, and Agent Verify lets an employee check that the help desk agent calling them is genuine. Agent Verify is in early access.
ATOP And IDV APIs
The ATOP API brings account takeover checks into developer workflows and ticketing tools. The IDV API (AAMVA+) checks driver’s licence details against state DMV records. For help desks that hand work to AI, the ATOP Agentic AI Skill (/atop-agent) adds verification to AI-driven help desk flows
TruPass
TruPass(key) saves a verified person from repeat ID scans: after full verification they can set a passkey in a mobile browser and use it for later checks instead of scanning their ID again.
How It Works
| Component | What it does |
|---|---|
| Verification | The person completes the check on their own mobile device through a Trusonafy link, which expires after 10 minutes by default or once a document is scanned. The ID is checked against DMV records, mobile network operators and LexisNexis, with patented replay detection for ID scans and coverage of more than 2,500 ID types worldwide. |
| Decision | Agents see a Red/Green risk summary and can step up verification where needed, or a self-service API handles the check end to end. |
| Deployment options | Teams can start with a no-integration option and add an ITSM API for deeper workflows. The APIs authenticate with an API key over HTTPS and come with OpenAPI specifications. |
Identities And Systems Covered
| Employees | Password resets, MFA resets, account recovery and privileged access requests |
|---|---|
| Customers | Account recovery and high-value transactions, including call centre interactions |
| Job candidates | Candidates and remote hires before their start date |
| Executives and agents | Mutual verification before sensitive actions |
| Identity platforms | Microsoft Entra ID through Account Recovery+ |
Integrations
| Area | Integrations |
|---|---|
| IT service management | ServiceNow, Zendesk, Jira Service Management, Ivanti, Freshdesk |
| Verification sources | State DMV records over AAMVA, mobile network operators, LexisNexis |
| AI platforms | Claude and other AI platforms via the ATOP Agentic AI Skill |
Company Background
| Founded | 2015 |
|---|---|
| Headquarters | Scottsdale, Arizona |
| Leadership | Ori Eisen, founder and CEO |
| Funding | A reported $8 million Series A led by Kleiner Perkins and $20 million Series C led by Georgian Partners |
Note: This overview is compiled from Trusona’s publicly available information as of 4 November 2026. It is provided for information only. NHI Mgmt Group does not endorse any vendor, and nothing on this page represents the opinions of NHI Mgmt Group.