TL;DR: AI agents rely on service accounts, API tokens, OAuth scopes, and other non-human identity patterns, but their non-deterministic behaviour can outgrow existing visibility, delegation, and secrets controls, according to Okta. The governance gap is now operational, not theoretical, because access paths expand faster than teams can track or constrain them.
Editorial analysis by NHI Mgmt Group, based on content published by Okta: “Your employees use AI, and you don't know it”.
Key questions
Q: What breaks when identity governance does not cover AI agents and service accounts together?
A: Governance breaks at the boundary between approved access and actual execution.
Q: Why do AI agents increase the risk of third-party access sprawl?
A: Because they inherit permissions through OAuth grants, integrations, and embedded SaaS features that were often approved for convenience.
Q: What are the warning signs that agentic access is becoming ungoverned?
A: Common warning signs include users creating app-to-app connections outside central review, repeated use of persistent tokens, and agents reaching sensitive resources that security teams cannot easily enumerate.
Practitioner guidance
- Map every agent connection path Inventory which AI tools, service accounts, API tokens and OAuth scopes each agent uses, then tie those paths to the business resources they can reach.
- Centralise app-to-app consent Block uncontrolled user-consent flows for sensitive applications and route higher-risk app-to-app access through administrator-approved governance.
- Reduce dependence on long-lived secrets Replace copied credentials and persistent tokens with shorter-lived, centrally governed alternatives wherever an integration can support them.
Bottom line: AI agents create a governance problem because they combine non-human authentication patterns with non-deterministic runtime behaviour.
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AI agent governance is now an identity problem, not only an AI problem. The article shows that agents inherit familiar non-human identity patterns while behaving in ways that are harder to predict and constrain. That means the control gap sits across IAM, PAM, consent and secrets governance rather than in any single tool. Practitioners should treat agent identity as a first-class governance domain.
A few things that frame the scale:
- 67% of organisations still rely heavily on static credentials despite the risks they pose to agentic AI deployments, according to the 2026 Infrastructure Identity Survey.
A question worth separating out:
Q: How should teams balance user consent and administrator control for AI agents?
A: User consent should not be the default approval path for sensitive data or crown-jewel systems. Teams should reserve higher-risk connections for administrator-controlled review, apply policy to app-to-app links, and document which scenarios can never be self-authorised. That keeps consent from becoming an unmanaged shadow governance layer.
👉 Read our full editorial: AI agent identity risk outpaces existing IAM controls and governance