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Topic starter
25/06/2026 3:09 pm
TL;DR: Improving EHR and shared mobile access can ease clinician burnout, speed care, and reduce help desk load, according to Imprivata and KLAS research. The deeper issue is that access friction is an identity and workflow problem, not just a user experience problem.
NHIMG editorial — based on content published by Imprivata: Why simplified mobile access is the key to happier clinicians and better patient outcomes
By the numbers:
- 92% of respondents agree mobile devices are essential clinical tools.
- 87% of clinicians report access issues on shared mobile devices.
- 63% greater ROI, resulting in $1.4M in savings compared to $860K without a policy.
Questions worth separating out
Q: How should healthcare teams reduce clinician access friction without weakening security?
A: Healthcare teams should simplify access by combining SSO, passwordless authentication, and governed shared-device workflows.
Q: Why do shared mobile devices create governance challenges in healthcare?
A: Shared mobile devices create governance challenges because one device serves many users, shifts, and care contexts.
Q: What breaks when EHR authentication is built for office workflows instead of bedside care?
A: Bedside care breaks when authentication assumes long desktop sessions and stable user contexts.
Practitioner guidance
- Audit clinical access friction points Inventory every password reset, repeated login, and mid-shift reauthentication step across EHR and shared mobile workflows.
- Govern shared mobile devices as access endpoints Assign clear ownership for device state, session state, and application access on every shared unit.
- Consolidate authentication around SSO and passwordless flows Use SSO, biometrics, and tap-and-go access to remove redundant prompts while preserving role-based accountability.
What's in the full article
Imprivata's full article covers the operational detail this post intentionally leaves for the source:
- Breakdown of shared mobile ROI figures across clinical environments and policy maturity levels.
- Examples of mobile access management patterns for lost devices, shared units, and app access governance.
- The access workflow components behind passwordless and SSO adoption in healthcare settings.
- How clinicians and IT teams can coordinate implementation without disrupting care delivery.
👉 Read Imprivata's analysis of simplified mobile access, clinician burnout, and EHR friction →
Clinician mobile access and EHR friction: what IAM teams miss?
Explore further
25/06/2026 4:30 pm
Clinical access friction is an identity governance failure, not a front-end inconvenience. When clinicians spend time resetting passwords, reauthenticating, or waiting on shared devices, the access model is failing the operational reality of care delivery. IAM programmes that optimise only for policy enforcement miss the fact that workflow friction becomes a business risk, a burnout multiplier, and a support burden. The practitioner takeaway is that clinical access should be managed as governed identity flow, not as isolated login events.
A few things that frame the scale:
- 70% of organisations grant AI systems more access than they would give a human employee performing the exact same job, according to The 2026 Infrastructure Identity Survey.
- 52% of respondents see AI security decision-making power shifting toward platform and infrastructure teams rather than the executive suite.
A question worth separating out:
Q: Which controls matter most when organisations deploy shared mobile access at scale?
A: The most important controls are Mobile Access Management, policy-based IAM, and streamlined authentication that still preserves traceability. Organisations also need clear device lifecycle ownership so lost or missing devices do not become operational blind spots. Without that combination, scale increases friction instead of reducing it.
👉 Read our full editorial: Simplified mobile access can reduce clinician burnout and delays
