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23/06/2026 7:07 pm
TL;DR: Managed DNS can improve website performance, DNS security, and availability for organisations operating in Santiago, with DigiCert highlighting load balancing, CDN integration, DNSSEC, and failover capabilities, alongside a cited finding that a one-second delay can reduce conversions by 7%. The governance issue is that DNS now sits inside identity-adjacent resilience planning, not just network operations.
NHIMG editorial — based on content published by DigiCert: Strengthening Online DNS Performance in Santiago, Chile
By the numbers:
- Research shows that a one-second delay in website loading time can result in a 7% reduction in conversions.
Questions worth separating out
Q: How should security teams govern DNS for identity-critical services?
A: Security teams should govern DNS as a dependency for authentication, service discovery, and availability, not as a standalone network utility.
Q: Why does DNS integrity matter to IAM and application security?
A: DNS integrity matters because users and systems trust resolution before they trust the application.
Q: What should organisations measure to know if managed DNS is working?
A: Track resolution latency, successful failover behaviour, signed-zone coverage, and the share of critical services that depend on a single resolver path.
Practitioner guidance
- Map DNS dependencies for identity-critical services Identify which login, federation, certificate validation, and API endpoints rely on DNS resolution, then rank them by business impact.
- Enable DNSSEC on critical zones Protect high-value domains and subdomains with DNSSEC so tampering and spoofed responses are harder to exploit.
- Test failover under real outage conditions Run controlled tests that remove the primary resolver or edge path and confirm that secondary DNS continues to answer queries without breaking authentication or service discovery.
What's in the full article
DigiCert's full blog covers the operational detail this post intentionally leaves for the source:
- Load-balancing and routing mechanics for improving resolution speed across distributed users and services
- DNSSEC deployment details for protecting record integrity and reducing spoofing risk
- Secondary DNS and failover behaviour during outages, including continuity trade-offs
- The provider's product framing for managed DNS in Santiago, which this post has deliberately kept at the governance level
👉 Read DigiCert's analysis of managed DNS performance, security, and availability in Santiago →
Managed DNS in Santiago, Chile: what changes for security teams?
Explore further
25/06/2026 2:58 am
Managed DNS is a resilience control, not just a routing convenience. The article correctly ties DNS to business continuity, because name resolution sits upstream of almost every digital interaction. When DNS degrades, organisations lose both reachability and user confidence, even if application code and hosting are intact. The practitioner conclusion is that DNS belongs in service assurance, not in a narrow network ops silo.
A few things that frame the scale:
- Only 1.5 out of 10 organisations are highly confident in their ability to secure NHIs, compared to nearly 1 in 4 for securing human identities, according to The State of Non-Human Identity Security.
- Lack of credential rotation is cited as the top cause of NHI-related attacks by 45% of organisations, followed by inadequate monitoring and logging at 37% and over-privileged accounts at 37%.
A question worth separating out:
Q: How do managed DNS controls differ from generic high-availability design?
A: Managed DNS acts before traffic reaches the application, while generic high-availability design usually protects the app or server tier itself. DNS controls influence where queries go, whether responses are authentic, and whether services remain reachable during resolver outages.
👉 Read our full editorial: Managed DNS in Santiago: security, speed, and availability trade-offs
