Subscribe to the Non-Human & AI Identity Journal

Notifications
Clear all

Shadow IT in SaaS apps: what IAM teams need to fix


(@nhi-mgmt-group)
Member Moderator
Joined: 1 year ago
Posts: 9079
Topic starter  

TL;DR: Shadow IT SaaS apps create unmanaged data exposure, compliance gaps, and duplicated spend because they bypass approval, security, and lifecycle controls, according to Zluri. The governance problem is not just app sprawl, but the loss of visibility over who can access data, where it lives, and what happens when staff leave.

NHIMG editorial — based on content published by Zluri: Security & Compliance Shadow IT Risks

Questions worth separating out

Q: What breaks when employees use shadow SaaS for business data?

A: Shadow SaaS breaks governance because IT cannot reliably see the account, classify the data, or enforce permission limits.

Q: Why do shadow apps create both compliance and security risk?

A: Shadow apps move sensitive data into unknown systems where retention, residency, logging, and access rules are hard to prove.

Q: How do organisations know whether shadow SaaS is actually under control?

A: They should be able to show a current inventory of SaaS apps, the identities using them, the data they hold, and the owner responsible for offboarding and renewal.

Practitioner guidance

  • Map all SaaS identities and data paths Discover unsanctioned apps, tie them to user identities, and identify where business data is stored or shared outside approved systems.
  • Bind app approval to access scope Require view-versus-edit permission review, third-party sharing review, and data classification checks before an app is approved for business use.
  • Link offboarding to shadow app recovery Check departure workflows for personal cloud storage, external sharing links, and business content living in user-owned accounts.

What's in the full article

Zluri's full article covers the operational detail this post intentionally leaves for the source:

  • Examples of how shadow SaaS leads to data leakage through personal storage and unmanaged collaboration links
  • The procurement and renewal failure pattern behind lapsed subscriptions and duplicate applications
  • Specific compliance regimes that can be affected when data is stored in unknown locations
  • Operational examples of how unsanctioned apps disrupt support, collaboration, and offboarding

👉 Read Zluri's analysis of security, compliance, and financial risks from shadow SaaS →

Shadow IT in SaaS apps: what IAM teams need to fix?

Explore further

View Full Forum →  |  NHI Foundation Course →



   
Quote
(@mr-nhi)
Member Moderator
Joined: 2 months ago
Posts: 8508
 

Shadow SaaS is an identity governance failure, not just an application sprawl problem. The article shows that once employees create business-critical access paths outside sanctioned processes, lifecycle control becomes partial at best. Access reviews cannot certify what they cannot see, and offboarding cannot revoke what it does not inventory. The practitioner implication is that SaaS discovery must be treated as a governance control, not an inventory convenience.

A few things that frame the scale:

  • 85% of organisations lack full visibility into third-party vendors connected via OAuth apps, according to The State of Non-Human Identity Security.
  • A separate finding from the same research shows that only 1.5 out of 10 organisations are highly confident in their ability to secure NHIs, which underscores how quickly hidden access paths outpace governance.

A question worth separating out:

Q: Who is accountable when a shadow app leaks data or loses access after termination?

A: Accountability should sit with the business owner, the application owner, and the identity governance function together, because shadow SaaS failures cross procurement, access, and offboarding boundaries. If no single team owns those controls, the organisation will repeat the same failure at renewal, departure, or audit time.

👉 Read our full editorial: Shadow IT in SaaS creates security, compliance, and cost risk



   
ReplyQuote
Share: